Answered By: Alison Jones
Last Updated: Mar 16, 2018     Views: 17

We apologize that you have received an error message while doing library research. Following the steps below should help you resolve the problem, but you are always welcome to contact us for any issues or questions you may have.

You may have come across an error message that says something about a Proxy Error, a Bad Request, or an Invalid URL. This may have happened either on or off campus.

The solution to such an error message is to either clear the cache in your browser (See this link for instructions for all major browsers), try incognito mode in your current browser, or to try another browser.

If these solutions do not work for you, please contact us and we will help you troubleshoot the problem.